Cancellation and Refund Policy

0. Products covered — The saju reading, the compatibility reading and Face & Chart. Hanbok photograph orders are no longer sold. Customers who ordered one earlier remain governed by the version of this policy in force at the time; each version carries its effective date at the head of the document.

1. Check before you pay — The saju and compatibility readings can be read in part without paying. For Face & Chart, after a basic photo check we show you, before payment and at a small size, the reference face drawn from your photograph; the portrait and the face reading are created after payment. The User judges the likeness and the quality from that preview and then decides whether to pay. Payment proceeds on the premise of that check. The reference face of a request that is not paid for is deleted 48 hours after the request was made.

2. Withdrawal — Generation starts at the moment of payment, so after payment an order cannot be cancelled and refunded on the basis of a simple change of mind. The results of this Service are digital content generated individually for that order alone, from the User’s photographs and choices, and under Article 17(2)5 of the Act on Consumer Protection in Electronic Commerce withdrawal is limited once provision has begun. In accordance with the requirements of Article 21 of the Enforcement Decree of that Act, the Company discloses this before payment, obtains the User’s express consent, and provides, for the saju and compatibility readings, a free portion that can be read without paying, as an opportunity to judge before purchase. Non-delivery or a verifiable Face & Chart creation defect is handled under section 3 below. The grounds in section 3 below remain compensable regardless of this limitation.

3. When we compensate — (1) Where what you paid for was not delivered: we refund the amount corresponding to the undelivered part automatically, without any request from you. It is payment for something you did not receive, so it is processed whether or not you ask. For Face & Chart, if creation after payment (the face measurement or the portrait, including a fresh reference face where needed) fails, we try once more with the same photo; if it still does not finish, the full amount paid is refunded automatically. The same applies to an order whose creation never started and whose 14-day retention period has passed. If the automatic refund does not go through immediately, the Company checks and processes it, and that status is shown on the order screen. (2) Where a result has an obvious technical defect: for defects anyone can verify, such as a garment or setting different from the one ordered, or a collapse of anatomical structure, contact us within 7 days of receiving the results and we will remake that portion. We refund that portion only where remaking is not possible. (3) Where performance differed from what was displayed or advertised: under Article 17(3) of the Act on Consumer Protection in Electronic Commerce you may withdraw within three months of receiving the results, and within 30 days of learning of the fact, or of the day on which it could have been known. (4) Where a saju or compatibility reading was not delivered, or stopped part-way: if a section is empty, or generation stopped before a section was finished, we regenerate that section. If it still does not finish, the full amount paid is refunded automatically. It is payment for something you did not receive, so it is processed whether or not you ask.

4. When we do not compensate — (1) Dissatisfaction with subjective matters such as likeness, expression or mood. For Face & Chart, the User can review a small preview of the reference face before paying; the portrait and reading are created after payment, and non-delivery or a verifiable creation defect is handled under section 3. (2) Where the artistic style or input details selected by the User turned out differently from what they expected. (3) Where the resolution, angle or lighting of the uploaded photograph was insufficient and the result is therefore unsatisfactory. (4) A simple change of mind, a duplicate order, or an order placed in error. (5) A simple change of mind after downloading the results. Downloading a file means provision of the digital content has been completed, and after that point no refund is made unless one of the objective grounds in section 3 above applies. (6) Where the content of a fortune or face reading differs from what the User expected, or the User feels it does not fit. A reading is provided for entertainment and its accuracy is not warranted (Terms of Service, Article 6(2)). A defect that can be verified objectively — a reading that was never delivered, or one calculated from someone else’s date of birth — is compensated under section 3 above.

5. Effect of a refund — The right to use a refunded result ends. Continuing to use or publish a file already downloaded is copyright infringement, and the Company may claim damages.

6. Processing times — (1) The automatic refund under section 3(1) is processed by the system as soon as the cause arises. (2) A statutory withdrawal falling under section 3(3) is refunded within three business days of receipt of the notice of withdrawal, under Article 18(2) of the same Act. (3) Any other refund arranged through an enquiry is requested back to the original payment method within seven business days of receipt. In every case, the card issuer or payment provider may take a further three to five business days for the refund to appear. (4) If we are late beyond those periods, we pay, together with the refund, delay compensation calculated at 15 per cent per annum for the period of delay, as required by Article 18(2) of the same Act and Article 21-3 of its Enforcement Decree. (5) The payment provider that processes chart, compatibility and Face & Chart payments (Dodo Payments) can only process a refund within 30 days of the payment date. Later refunds are arranged through an enquiry and paid by another route, such as a card cancellation, within the periods above — the withdrawal right under section 3(3) and those periods are unchanged.